PitneyShip™ Pro Support
Find solutions
Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Top Articles
To ship parcels with Canada Post, Canada Post require that you set up your PitneyShip Pro Shipping profile.
To ship parcels with Purolator, you must first set up your Purolator account in PitneyShip Pro.
In order to ship with UPS, you first need to set up your UPS account in PitneyShip Pro.
Network & Connectivity
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
Features & Settings
Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it. Learn how to create and manage them.
You can add up to 10 custom fields to several different screens in the system.
You can set a default sender address, have new recipient addresses automatically added to your address book, and prevent users from managing shared contacts.
You can add, edit, and delete contacts in your address book as needed.
Mailing & Shipping
You can create and print a shipping label for a domestic or international package.
Network & Connectivity
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
Errors & Troubleshooting
There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.
Documents and Software
For information on service offerings and level of support, download the Pitney Bowes Technical Support Overview